2015 Already Anticipated As Big Year For Mobile UC
Mobility reigns in the modern enterprise. Today's technology is incredible in its power. People are able to connect with one another in multiple, meaningful ways and navigate devices and services with little assistance. This is helping to break down geographical barriers and keep people in touch at all times. Professionally speaking, mobile devices have the potential to dramatically boost business productivity, even in locations that are not the physical office.
As more employees begin to realize that there is nothing feasibly preventing them from working remotely, a greater number of them will begin to expect that their workplaces will permit it. The technology that supports this effort has reached a point where it can effectively bring staffers together from dispersed locations. Communication is quickly becoming almost entirely software-based in nature, meaning that workers are able to have access to their mission-critical resources via the cloud even when they are not present at their desks. But the consumer solutions of this caliber that professionals use in their private lives are not up to par for the enterprise. This is where mobile unified communication platforms for business come in.
Organizations should be sure that their professionals feel supported in their new mobile endeavors. In 2015, expect to see a great deal of organizations begin to change the structure of daily operations by encouraging employees to work remotely. Companies that do not observe this trend could end up watching some of their top talent seek out different jobs that will permit mobility on a daily basis.
Industry Predictions Indicate Big Year For Telecom
The business world is reaching a point where legacy systems either need to be upgraded or phased out. Because these systems were likely conceived at a time when technology like smartphones and cloud computing were the stuff of fiction, organizations and their older systems are inherently unprepared for the modern workforce. Consumer technology has undergone an impressive evolution over the last few years, and the enterprise's legacy communications solutions have started to look increasingly obsolete by comparison.
But this is starting to change. According to a report recently released by consulting firm Deloitte, 2015 is likely to see impressive changes in the world of telecom, including 1 billion smartphone upgrades.
"This is to satisfy the seemingly insatiable appetite for the latest and greatest as replacement cycles on smartphones are far shorter than those of TVs, PCs, laptops and even tablets," wrote TMCnet senior editor Peter Bernstein of the Deloitte study. "These have become our communications platforms of choice and applications central because they are always on, always with us and increasingly all ways interactive."
These powerful consumer devices are undoubtedly going to find their way into the workplace, thanks to the rise of the bring-your-own-device trend. As was seen with the first generation of the iPhone, keeping smartphones and other personal devices out of the office is a fruitless endeavor. Embracing these tools allows companies to have employee-supplied resources at the disposal of the organization. One of the most important ways to go about doing this is to invest in a mobile UC platform that can be leveraged remotely.
Unified Communication Is A Powerful Business Strategy
UC is not just about allowing staffers to work from home. Software-defined communications help to improve and streamline daily interactions, which permits better levels of productivity - regardless of where one happens to be at any given moment.
Much of this is thanks to the inclusion of video in unified communication platforms. Text and voice are essential means of collaboration, but face-to-face interactions are still critical in the business world. The technology to support constant mobile video has not always been around, which was a huge factor why more people didn't work remotely on a frequent basis.
But like other channels, just allowing video is not the same as embracing it.
"As the demand for video conferencing continues to grow, the challenges to integration still remain," wrote TMCnet contributor Susan Campbell. "The staggering number of systems, applications and services that can facilitate video conferencing across the enterprise challenge the concept of interoperability, especially when outside parties seek participation."
This is why organizations have to invest in a single platform that can meet the needs of all workers at all times. The way that people communicate with one another is fundamentally changing, and companies have to have an active hand in enabling modern connections to occur.
Selecting The Right Solution Is Critical
Even if a business decides that it needs to implement official UC for its staffers, its decision-makers still have other choices to make. In particular, solutions have to be evaluated carefully. Is the system complicated? Does it meet the needs of users in ways that traditional telecom cannot? These are the kinds of questions that need to be asked prior to the rollout of any new communications system. Those companies that do not ask themselves these questions during the initial discovery phase could find themselves facing an adoption problem. After all, no one wants to use something that does not work correctly or as expected.
But even the right solutions can only do so much. According to No Jitter contributor and UC industry expert Blair Pleasant, training can help users to better understand the tools they are being provided with. This is part of making sure that everyone in the business - regardless of the title they hold or the responsibilities they carry out - is on the same page as far as UC is concerned.
"We tend to think that because something is supposed to be user friendly and intuitive that it doesn't require any end-user training," Pleasant wrote. "This simply isn't the case. Just because you can pick up an iPhone or an Android phone and use it without training doesn't mean that businesses should expect the same with business-class communications tools. Today's UC&C solutions have so many features and functions that it's hard for end users to know how to use them all. In order to increase user adoption, training is essential."
Make 2015 The Year Of Mobile UC
There are plenty of companies out there still running the same telecom systems that they were 10 years ago. A decade can make a lot of difference, and in the tech world, it is almost an eternity. Businesses have to start getting serious about mobile unified communications, and 2015 is a better time than ever to do so.