50-Year Old Law Firm on Long Island Swaps Mitel PBX
Telesis Communication Services Recommends Hosted VoIP Solution to Montfort, Healy, McGuire & Salley to Replace Flood-Damaged Communications Infrastructure
New York – M5 Networks, one of the country’s leading outsourced IP phone system providers, today announced that Montfort, Healy, McGuire & Salley, a 45-person, Long Island-based legal firm specializing in personal injury law, replaced its legacy, premises-based Mitel phone system with M5’s outsourced solution after flood damage to their telecommunications closet seriously disrupted business operations. Learning about outsourced VoIP technology from its third-party communications consultant, Telesis Communications Services, the law firm signed up for M5’s solution because of its reliability, low maintenance and simple deployment process.
Prior to the office flooding, Donald S. Neumann, Jr., managing partner of Montfort, Healy, McGuire & Salley, was unfamiliar with VoIP technology and would never have considered it a possibility for his firm. During the subsequent emergency, finger-pointing between the phone system maintenance company, the phone service provider and the PBX manufacturer intensified the problem and prompted Neumann to work with Telesis to quickly find an alternative. George Brennan, vice-president and co-founder of Telesis Communication Services, stepped in and immediately recognized that an outsourced IP phone system would resolve the firm’s issues.
Brennan contacted M5 Networks and a staff member rushed out the same day to connect five VoIP phones and a receptionist solution into Montfort, Healy, McGuire & Salley’s undamaged Internet connection. This relieved the firm’s employees of the need to rely on personal cell phones for business communications. A few weeks later, the firm was completely up and running on M5’s Outsourced IP Phone System with a private T1 connection to M5’s hardened data center.
"When our premises-based phone system went down, it took a full day of making phone calls, waiting for vendor responses and getting commitments promised to us to get our phone system back up. It was a major distraction to our employees," said Donald S. Neumann, Jr., managing partner of Montfort, Healy, McGuire & Salley. "As a law firm that works on dozens of client cases simultaneously, our clients could not risk this type of business disruption again. By switching to an outsourced phone system, we now have a more advanced and more reliable solution along with greater peace of mind knowing that M5 and Telesis are fully responsible for all of our voice and data needs."
"We recommended M5’s Outsourced IP Phone System to Montfort, Healy, McGuire & Salley because it is a truly redundant and reliable solution," said Brennan. "M5’s immediate response certainly made an impression on my client. Like most legal firms, they have neither the time nor the resources to worry about phone system malfunctions. However, after considering the overall benefits compared to a traditional system, along with M5’s redundant connections and continuously improving features, it became an easier decision for them to make."
By switching to M5, Montfort, Healy, McGuire & Salley benefits from a private, dedicated and redundant voice and data infrastructure, a professional support and project management staff and remote phone system access that allows attorneys and other employees to work from outside the office. Eliminating its on-site PBX let the firm reclaim its telecommunications closet as additional office space to store legal files, reference manuals and other important documents.
"Lawyers rely on their phone systems to ensure messages are communicated clearly and understood in a timely fashion," says Dan Hoffman, president and CEO of M5 Networks. "Our outsourced VoIP phone system solution is an ideal fit for these organizations – especially smaller law firms – because it’s reliable, requires no maintenance or effort on their part and frees up more of their time to focus on their core business: providing their clients with effective, efficient and expeditious legal representation."
About Montfort, Healy, McGuire & Salley
Established in 1950 and committed to the principles of honesty, integrity and communication, Montfort, Healy, McGuire & Salley has earned an outstanding reputation in metropolitan New York for the competent and ethical practice of law. The firm’s goal is to contribute to its clients' success by providing effective, efficient and expeditious legal representation. Montfort, Healy, McGuire & Salley has received the highest ratings from the authoritative Martindale-Hubbell Law Directory, based upon confidential recommendations submitted to the publishers by lawyers and judges in the law firm's primary areas of practice. As a result of many such recommendations, Montfort, Healy, McGuire & Salley has been honored by inclusion in the Martindale-Hubbell Bar Register of Preeminent Lawyers. Montfort, Healy, McGuire & Salley takes pride in its exceptional stability. No partner has ever left the firm except through retirement. Its trial attorneys average over fifteen years of litigation experience. The firm is comprised of eight partners and twenty-five attorneys overall and has a support staff of over thirty. A number of associates and paralegals are also registered nurses with many years of practical experience in major institutions. For more information, please visit www.mhms-law.com.
About Telesis Communication Services
Telesis Communications Services evaluates the communication needs of businesses and provides recommendations on how to operate their corporate telecommunications more effectively and efficiently. The company’s purpose is to identify the needs and goals of a business and bring about a more well-balanced application of their telecommunication services and systems. The results provide efficiency in both costs and time to clients. Telesis serves as the liaison between its clients and the major service providers in the telecommunications industry, researching, testing, customizing service level agreements, negotiating price, and procuring contracts directly on its clients’ behalf based on their specific needs and goals. Telesis has become the trusted partner and valued resource to hundreds of corporate decision makers for communication solutions, allowing them to focus on their core business. For more information, please visit www.telesiscom.net.
About M5 Networks
M5 Networks is one of the country’s leading outsourced IP phone system providers with more than 450 clients. By outsourcing to M5 instead of buying another phone system and signing more local and long distance contracts, businesses save valuable time and hard dollars. M5 was founded in 2000 by the same management team that ran Interport Communications, the ISP pioneer for New York businesses. M5 builds on that legacy by continually innovating to improve our outsourced phone system solution, which is delivering measurable ROI to companies in all industries. M5's core technology partners include Cisco, Verizon, AboveNet, Internap, Qwest, Broadwing and Tekelec. Recognized as a leading company in the VoIP industry, M5 has been named to the Pulver 100 list as a Communications Growth Company for four consecutive years (2002-2005), to FierceVoIP's annual Fierce 15 list in 2005 and to the VoIP Magazine 20: Companies to Watch in 2006 list. M5 has also received Frost & Sullivan's 2004 Entrepreneurial Company Award and the 2004 and 2005 VoIP Service Provider Awards and the 2005 Best SMB VoIP Service Provider Award from INTERNET TELEPHONY Magazine. Small Business Technology Magazine also named M5's Outsourced IP Phone System one of the finalists in its 2005 Product of the Year awards program.
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