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Welcome to the ShoreTel Blog

call recording software
September 05, 2017
Written by Mathews Manaloor , President & CEO of TriVium System
Businesses of all sizes and industries have long recognized the benefits of documenting their communication with customers. Demand for call recording is largely driven by the need to provide excellent customer service, satisfy business needs for compliance, enforce best practices, train agents, and...
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cloud UC emerging technology
August 29, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
IT teams are no strangers to change, but technology is advancing at such an accelerated pace that it can be a challenge to keep up, much less leap ahead. Plus, it’s all too easy for technology “tipping points” to become “tripping points” if companies don’t learn how to navigate the constant change...
guide to moving to the cloud
August 24, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
If you’re planning to move your telecommunications to the cloud, you may be feeling a little stressed. That’s especially true if you’re transitioning from a legacy on-premises phone system. But have no fear. These seven steps will help you become familiar with the process and alleviate any...
phone system scalability
August 17, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
In fast-growing companies, agility is much more than a buzzword – it’s an organizational imperative. With every new contract, businesses must determine if they need to add resources to deliver quality goods or services on time. Without this kind of agility, you can’t meet rising customer demands or...
asia mobile workforce
August 16, 2017
Written by Frederic Gillant, Vice President and Managing Director, Asia Pacific
The world’s mobile workforce is quite literally on the move. According to Strategy Analytics , it will reach 1.75 billion by 2020. Or, to put it another way, by the end of the decade some 42% of the global workforce will be mobile. The recent ShoreTel “Building a Better Meeting” survey paints a...
switching to a cloud phone system
August 15, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
On the fence about switching from an on-premises phone system to cloud communications? Although an increasing number of businesses are grappling with the same question, many others have evaluated both options and decided to adopt the cloud. Here’s why they say the switch makes sense. 1. Simplifies...
mobile enterprise
August 11, 2017
Written by Natasha Nayberg, UX Director
Where we work and how we conduct business has never been more flexible. Nearly half of all workers say they put in time off the clock and more than half answer emails outside the office, according to new research by CareerBuilder . On the commute to work, we might join a regular conference call...
Categories: Blog, Enterprise Mobility
cloud based phone system
August 09, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
Most enterprises are leveraging cloud services in some capacity. Among the most common uses is data storage, but what about communications? Recent research from IDC finds that while IT spending for on-premise infrastructure is still high (above 50% in 2016), it’s declining as more enterprises shift...
mobile enterprise
August 03, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
When you’re evaluating your company’s business phone system , productivity might not be one of the factors that receives a lot of weight. But if efficiency is lagging, you should look closely at your communications technology for opportunities to improve employee performance, especially as the...
chatbot call center
August 02, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
Technologies such as machine learning and artificial intelligence are changing the way businesses operate, enabling more automation and deeper analytics. But nowhere are robots more compelling than in the digital workplace. From 24/7 customer service and fewer human errors to less dependency on...

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