Cloud Unified Communications Are A Modern Essential
There is a certain level of functionality that must be present in enterprise telecom networks. These systems have to be constantly at work while supporting the evolving workforce.
"In the corporate environment, communications can make or break collaboration through available solutions and the quality of the connection," wrote TMCnet contributor Susan Campbell. "Even a lack of support can put a company in a position to lose business or at least slow time to market simply because key people can't connect the way they need to, when they need to."
What constitutes the effective connections that Campbell speaks of has changed over the last decade or so. The consumerization of IT has created a legion of employees that are more broadly skilled in basic tech operations, like installing software updates and working in software-defined interfaces. The incredible changes facilitated by massive smartphone adoptions have created new requirements for business communications - namely that they must be accessible from anywhere with an Internet connection.
Staff members these days likely feel limited by the legacy solutions in place at their companies. This means one of two things - either existing systems will need to be adapted for modern success, or hosted cloud communications will need to be sought out. While there are some organizations out there that would be better off converting what they already have, other businesses may be in dire need of an overhaul. Rather than install and maintain another system, it has been widely-accepted that cloud unified communications are a much more viable option to take.
UC Provides Innovative Connections
Having all required telecom channels on-hand is very different than actually uniting them. As more workers get accustomed to the kind of convenience and availability that application-defined communications have provided them, they will start to expect that their employers will keep up in a similar fashion.
This is why unified communications initiatives need to be pursued. The idea here is not rooted in satiating staffers temporarily with flash-in-the-pan tech trends - it's about investing in stronger solutions that meet modern needs. Workers today feel slowed down when they have to switch between multiple programs and machines just to reach one person in a variety of ways. A staffer on the phone with a colleague may need to share a document via email, which traditionally requires using two devices at once or hanging up the phone in order to handle operations on the computer. In a unified communications program, all of this can be accomplished without having to change gears or navigate away from the task at hand. This kind of immersion is proving to be in high-demand within industries and professions around the world.
But just as much as making sure enterprise connections are all within a singular interface, it is important to be certain that they are accessible beyond the walls of the office. Today's staffer is one that often feels constrained by the physical limits of the workplace, and they see their tech assets as mobile productivity tools. Thanks to smartphones and the cloud, it is possible to take work on the go - even if that just means staying home for the day.
Cloud Communications Meet Modern Demands
One of the biggest perks about software-defined UC structures is that they can easily become mobile applications. Consumer communications are moving closer to UC every day, as evidenced by the Facebook Messenger app that combines voice and text-based connections in a single digital location. The idea that these kinds of tools can be leveraged for enterprise is an appealing one, especially in regard to what it means for the remote workforce.
As a younger, more tech-savvy generation begins to enter offices around the world, they are expecting to be supported in new ways. Cloud-based assets have made the physical workplace almost irrelevant in the eyes of some, and as such it will be critical to have them in place - namely in terms of communications.
Putting UC in the cloud means that team members have around-the-clock access to their office's network. This can be useful when personal matters keep a person from sitting at their desk directly or even if they just feel like clocking in at the coffee shop for a change. Additionally, cloud UC means that organizations can easily expand their operations to include new facilities. A hefty amount of installation and logistics used to be par for the course when setting up a new location, but with the cloud, all someone needs is a smartphone and a download to get instant connection.
The business landscape is changing. Traditional protocol is no longer applicable by modern standards, and companies have to adapt their communications procedures and assets as a result. In many cases, this will mean opting for hosted cloud unified communications. Cloud UC is proving to be the ultimate way to engage an evolving staff while promoting innovation and success.