CRN: Dreamforce 2011 - 8 New Cloud, Social, Mobile Products To See
M5 Networks and cloud provider Bluewolf will showcase M5 Business SMS for Salesforce, which lets users of M5 phones send and receive text messages directly from their business phone numbers. M5 Business SMS for Salesforce will let MF clients integrate SMS messages directly into their Salesforce CRM software. M5 said integrating text-based communication into the Salesforce's Service Cloud makes SMS another measurable service channel and can improve the tracking of conversations while creating records of customer communications. And because the business phone number is used for SMS messaging, there is no need for a separate phone number or mobile device.
Read more at CRN.