Dorner Manufacturing Relies on ShoreTel for Improved Customer Service and ROI
Founded in 1969 and headquartered in Hartland, Wisconsin, Dorner Manufacturing provides conveyor systems and services for the smart movement of products to a vast network of distributors, dealers and customers from over 1,200 different industries worldwide. From experienced sales staff to customer application engineers, Dorner employees must be able to communicate from wherever—and whenever—necessary to accomplish the job at hand. To improve global business communications and employee productivity, Dorner wanted to replace its costly and complex aged phone systems with modern VoIP architecture.
ShoreTel UC provides Dorner with a highly flexible and scalable platform to lower TCO and quickly adapt to business and technology changes. They are using ShoreTel IP phones, ShoreTel Enterprise Contact Center, ShoreTel Communicator, and support services. The benefits have included:
- Significantly lower TCO
- Return on investment in under three years
- Energy efficient design saves on floor space
- Simpler administration and the flexibility to capitalize on newer technologies
- Improved ease of doing business for customers
- End-user productivity with robust tools that integrate with business applications and mobile devices
“Our objective is to provide a greater ease of doing business than anyone else,” said Dave Leannah, IT director at Dorner Manufacturing. “ShoreTel helps us achieve that, because it’s easy to expand, simple to grow, and extremely cost efficient. I love that ShoreTel is a platform we can build on, that allows us to very quickly respond to change.”
Check out Dorner's full success story here.