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Playback Call Recordings via Links Embedded Directly Within Records

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ShoreTel Professional Services is pleased to announce a new capability for playing back recorded calls via links embedded directly within Salesforce records. As a result of powerful integration between the ShoreTel Call Recorder and the new ShoreTel Call Center Adapter (Version 4.2.2), this new capability streamlines business operations that involve customer information, call recordings, and entities such as contacts, leads, cases, and opportunities by cross-linking and making them accessible in one application interface.

Please contact your ShoreTel authorized reseller for more information or for trial versions of these two applications and a chance to experience this great integrated capability firsthand.

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