Premium Choice Boosts Insurance Renewal Rate With ShoreTel
This month we were delighted to announce a new UK customer success story. Premium Choice, a provider of quality and affordable motor insurance for specialist markets, has deployed a ShoreTel UC system with ShoreTel Enterprise Contact Center.
When we first spoke to Premium Choice’s team, they were determined to migrate their communications system to a new UC platform and were doing some thorough research on competing vendors. After reviewing Gartner’s ‘MarketScope for Unified Communications for the SMB Market’ report, they selected the ShoreTel UC system because it offered a lower total cost of ownership (TCO) than our competitors’ solutions and a rich feature set.
Soon after the completion of this project, Premium Choice started reaping the benefits of streamlined communications and improved customer service. I think it is important to note that Premium Choice has also boosted its insurance renewal rate through advanced call back functionality.
At ShoreTel we understand the importance of delivering first class customer service to help organisations such as Premium Choice boost their competitive advantage. By migrating to a single, scalable ShoreTel UC system, Premium Choice has reduced customer call wait time and as a result is able to service more potential customers and keep existing customers happy.
That is what UC is all about.