Protravel International Continues Rapid Growth Utilizing M5 Technology Sustaining Virtual Workforce
Travel Management Company migrates 15 US locations to M5 Voice as a Service (VaaS) platform
New York, NY-M5 Networks, a leading business to business VoIP phone system provider for Protravel International, one of the nation’s largest retail travel companies, provides 15 US offices and remote locations with business continuity and cutting edge technologies supporting growth. Protravel, a Manhattan-based retail travel company with more than 650 phones, supporting a new division Virtually Pro; allowing high-level corporate agents to work from home keeping the same functionalities they would have in the office. The M5 solution gives the company and employees access to highly reliable, scalable, and feature rich network with greater responsiveness with predictable costs. Protravel is now able to recruit high caliber talent with the new capability, and since implementation have added 75 additional people to the firm.
“It became clear that Protravel really needed a strong and reliable telephony infrastructure to scale to our rapid growth but also help us provide our clients with an even higher level of customer service,” said Lou Moran, Chief Technology Officer of Protravel International. “We also wanted to continue to attract the best people in the business and provide all our agents who work remotely with the best tools to do their jobs and do it well. There was no other choice to help us tackle these issues than M5. After evaluating 30 vendors over 18 months, M5 came out on top.”
M5 and Connected Workers
“M5 has helped Protravel unlock the power of the phone system in order to really build an on-demand business, enhance existing client relationships, and continue to a hire top-notch staff,” said Dan Hoffman, president and chief executive officer, M5 Networks, Inc. “M5’s Voice as a service platform can transform the way a midsized business like Protravel operates. M5 is here to manage the hundreds of details, and sort through thousands of features, so that Protravel can do what they do best—service customers who want to travel to great places.”
Committed to providing white glove service to its high profile clients at all times, Protravel’s 650 employees have 24-hour access to their phones. Using M5’s service Protravel employees can quickly access company information to ensure a higher level of quality customer service and provide cutting-edge business telephony applications whether they are located in a Protravel’s headquarters, regional offices, or home offices.
Disaster Recovery Planning
The California Wildfire Disaster occurring in fall of 2007 forced Protravel International’s San Diego branch office staff to evacuate office buildings. This disruption caused businesses in the area to shut down business operations. Protravel was able to avoid disaster thanks to the flexibility of its M5 Voice as a Service platform, which allowed the 10 local employees to work remotely from home. M5 re-routed the regional office’s telephone numbers within minutes to their branch office in Palm Desert California, ensuring that call flow was not disrupted. Employees from the San Diego office were able to resume normal businesses operations immediately when they returned.
About M5 Networks
M5 Networks is the pioneer of "Voice as a Service," a breakthrough solution for business phone communications. Industry experts predict that in ten years no business will have a phone system. Instead, they will require phone system capabilities as an on-demand, managed service over an IP network optimized for voice – in other words, Voice as a Service. Today M5 serves a rapidly growing base of mid-sized businesses. Its solution is distinguished by the rich capabilities and unmatched service that one would expect from an industry leader.
M5 Networks provides Voice-over-IP phone systems, delivered as an Internet-based managed service. M5’s “Voice-as-a-Service” delivery model speeds deployment of advanced voice functionality and drives a consistent user experience as businesses become increasingly dispersed, malleable and 24/7. M5 experts manage system support and maintenance. A simple pricing model provides small to mid-size businesses a low cost-of-entry to features that traditionally required large capital expenditure and dedicated IT resources. M5’s software frees all voice-related data and commands to mash with other applications and mobile services, driving business intelligence, improving customer service, and enhancing enterprise application effectiveness. Headquartered in New York City, M5 has over 850 customers, numerous industry awards, and recognitions. To learn more about M5, please visit www.shoretelsky.com.