R.A.S. Delivery Services Selects M5’s Hosted VoIP to Connect Multiple Locations Streamlining Communications with Advanced Feature Sets
NEW YORK, NY(Apr. 21st, 2009)-M5 Networks, market leader in business phone systems innovation utilizing VoIP technology, announced today that RAS Delivery Services, local in-home delivery service company based in Indiana contracted exclusively by Home Depot and General Electric, selected M5 to connect multiple locations and provide advanced technologies for all business communications.
RAS Delivery Services has 8 locations, upwards of 50 staff members and a network of over 40 independent contractors with plans for expansion in 2009. RAS require lines of communication open 24/7 whether workers are remote, off-net, or on location.
M5 Networks phone service manages high incoming call volume, routes calls appropriately and connects remote workers and locations easily. M5 solved inefficiencies for offices, assisting in staffing to call volumes and assessing both staff and office bandwidths with metrics and analytics available in the M5 user portal. By centralizing inbound support with M5, R.A.S. is saving $20,000 plus per month and been able to reduce billable hours at their support desk saving an additional $1,500 per month. M5 executes IT management and RAS maintains executive control over user accounts via M5 administrative portal. The advanced feature sets that M5 delivers as a service to RAS staff have revolutionized the way the business functions and staff communications internally and externally.
Jared Frieden, General Manager at R.A.S. Delivery Services commented, “RAS is committed to a transparent and honest approach to business, this culture meshes with M5 Networks’ ideals of trustworthiness and honestly. Beyond philosophical similarities between the two companies, M5’s trust.shoretelsky.com shows any exceptions that occur, their causes and solutions to clients, which is a revolutionary way to operate a communications company.”
About RAS Delivery Services
RAS Delivery Services is a rapidly growing home delivery service headquartered in Milwaukee, WI. RAS is contracted by GE Appliances to deliver GE Appliances to their consumers, exchange appliances under GE's warranty program, and to deliver and install appliances for The Home Depot. RAS has 8 locations in total and serves the states of Wisconsin, Illinois, Indiana, Michigan, Tennessee, Kentucky, Virginia, Pennsylvania, New York, and New Jersey. R.A.S. Appliances is more than just an appliance delivery company, delivering additional products and materials from various manufacturers offering next day delivery with lift-gate and in home services.
M5 Networks provides business-strength Voice-over-IP phone systems delivered as a disaster-proof hosted service. M5's delivery model facilitates the rapid deployment of advanced phone system functionality and drives a consistent voice experience as businesses become increasingly dispersed, malleable and 24/7. M5's simple pricing model offers companies a low cost-of-entry to a feature set that has traditionally required large capital expenditure and dedicated IT resources. Customers offload phone system support and maintenance hassles to M5's experts. M5's voice platform frees all voice-related data and commands to mash with other applications, driving business intelligence, improving customer service, and enhancing enterprise application effectiveness. With over 900 customers, M5 has numerous industry awards and recognitions and is headquartered in New York City. To learn more about M5, please visit http://www.shoretelsky.com.