TMCNet: M5 Networks Launches One-Touch Help Button for Cisco IP Phones
To expand its efforts in providing unmatched customer service, M5 Networks, provider of business phone systems, has launched M5 Help, a one-touch help button allowing its business clients immediate access to a support team directly from their Cisco IP Phone.
The days of looking up a phone number or requesting a call back are over. The new help button instantly connects users with customer support. Clients with a Cisco phone can simply press the “?” key to speak with a member of the support team whether they have an urgent matter or just a question.
The M5 Help also opens a support case for frequently asked questions. If a user has a general question, they can press the one-touch help button to choose a support case. A member of M5’s support team will be notified about the question and the details will be logged in Salesforce.com’s case management system. The specifics of the call are then immediately available, so that the issue can be quickly identified and resolved, according to M5 Networks.