Unified communications holds mobility together
Whether a company wants to improve employee collaboration, lower operating costs or simply upgrade its operations, unified communications offers many advantages. Channel Nomics' Dave Courbanou recently indicated that UC solutions also benefit enterprise mobility moving forward, but organizations must be ready to adopt this mobile approach.
The writer asserted that if companies have not invested in mobility by 2017, their competitors will have likely passed them in their respective markets.
"[Value-added resellers] and solution providers can offer a complete end-to-end package for companies that are ready for an overhaul; in the process, a complete UC solution can be rolled-out that focuses on mobility first," Courbanou explained. "While this may be daunting, it's likely to be the most straightforward process. A solution like this could also be leveraged directly from the cloud, allowing little to no physical infrastructure requirements."
Moving forward, VARs and service providers will be obligated to help businesses integrate mobile device management (MDM), bring-your-own-device and unified communications to help clients take advantages of these options. According to Courbanou, VARs, in particular, may have to establish proper MDM compliance for employees leveraging UC options and accessing a company's corporate network.
Small business mobility needs helped by UC
Small businesses without vast spending capabilities can upgrade their IT infrastructure and improve operations with the help of unified communications. Companies also looking for ways to support a mobile workforce can also benefit, according to a Smallbiztechnology.com report.
The news provider encouraged small businesses to select unified communications that do not require large investments, as well as support mobility solutions and operating systems like BlackBerry, Android and Apple's iOS.
"This includes calling from a mobile device as if it were your office phone and allowing access to company phone directories," the Smallbiztechnology report said. "This also lets you stay in touch with your staff out in the field through conferencing features, and it even allows you to monitor as well."
Small businesses considering adopting unified communications should also make sure they select a solution that not only meets their current demands, but can grow over time as their companies expand, the news source added. This flexibility must extend to customer requirements. Organizations with high call volume logs may need UC deployments that include call queuing.