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Gartner Positions ShoreTel in the “Leaders” Quadrant of the Magic Quadrant for Unified Communications for Midsize Enterprises, North America

Evaluation Based on Completeness of Vision and Ability to Execute
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SUNNYVALE, Calif. – May 7, 2015ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, today announced it has been positioned by Gartner®, Inc. in the “Leaders” quadrant of the “Magic Quadrant for Unified Communications for Midsize Enterprises, North America.”[i]

This is the first Magic Quadrant focused on UC for the midsize enterprise in North America, with Gartner evaluating 10 UC solution providers targeted to midsize businesses, defined as companies with between 100-999 employees. “Completeness of vision” evaluation criteria included market understanding, marketing strategy, sales strategy, and vertical industry strategy. “Ability to execute” evaluation criteria included product/service, sales execution and pricing, and customer experience.

“We believe our leadership position in the midsize enterprise UC Magic Quadrant is confirmation of the breadth and strength of our solution portfolio for on-premises customers in North America as well as our strong ecosystem of channel partners,” said Mark Roberts, CMO of ShoreTel. “We have a reputation for quality, reliability and solutions that just work, and we’ve always been laser-focused on the midsize enterprise market. We feel this is the group leading the innovation in UC and the most likely adopters of hybrid solutions.

“We continue to innovate while we execute on our product roadmap, and with the upcoming launch of ShoreTel Connect we will deliver a new platform that will further enhance our market position.”

Gartner defines a Unified Communications solution as one that comprises six areas: telephony; conferencing; messaging; presence and IM; clients; and communications-enabled applications.

ShoreTel’s robust telephony, audio/web conferencing, collaboration and mobility capabilities are recognized by customers and channel partners alike as being easy to use, deploy and manage. ShoreTel is powering today’s always-on workforce with flexible communications solutions that eliminate complexity, reduce costs and improve productivity.

[i] Gartner “Magic Quadrant for Unified Communications for Midsize Enterprises, North America” by Megan Marek Fernandez, Sorell Slaymaker, May 5, 2015.



About ShoreTel

ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Legal Notice Regarding Forward-Looking Statements

ShoreTel assumes no obligation to update the forward-looking statements included in this release. This release contains forward-looking statements within the meaning of the “safe harbor” provisions of the federal securities laws, including, without limitation, statements by Mark Roberts, statements regarding our continuing to innovate while we execute on our product roadmap, upcoming launch of our common platform, and delivering a new platform that will further enhance our market position. The forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those projected. The risks and uncertainties include the intense competition in our industry, our reliance on third parties to sell and support our products, our ability to continue to grow our cloud-based solutions, our ability to grow or maintain our premise products, supply and manufacturing risks, the impact of service disruptions or security breaches, uncertainties related to global operations, our ability to control costs as we expand our business, our ability to attract, retain and ramp new personnel, potentially longer sales cycles, uncertainties inherent in the product development cycle, our ability to identify and execute on strategic opportunities; ability of third parties to successfully market and sell our products, uncertainty as to market acceptance of new products and services, the potential for litigation in our industry, the uncertain impact of global economic conditions, including impact on customers’ purchasing decisions, and other risk factors set forth in ShoreTel’s Form 10-K for the year ended June 30, 2014, and in its Form 10-Q for the quarter ended December 31, 2014.

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