SUNNYVALE, CA. and PHOENIX, AZ. - November 12, 2007 - ShoreTel, Inc., (NASDAQ: SHOR), a leading provider of Pure IP Unified Communications solutions, and Syntellect Inc., a wholly owned subsidiary of Enghouse Systems Limited (TSX: ESL) and premier provider of enterprise-class contact center solutions, today announced the companies have signed a strategic distribution agreement. ShoreTel will offer Syntellect's award-winning contact center solution in conjunction with its leading Pure IP Unified Communications system to ShoreTel resellers globally. This announcement illustrates ShoreTel's commitment to the high-end contact center market, as well as its ability to scale to meet the needs of its growing list of enterprise customers.
"We have accelerated our sales with our current contact center portfolio, which we will continue to enhance," said Steve Timmerman, vice president of marketing at ShoreTel. "As we have grown our position within the large enterprise market, we have experienced demand for more advanced contact center applications. With Syntellect's Customer Interaction Management solution and ShoreTel's Pure IP Unified Communications system, we are able to offer these customers a large, distributed communications solution with the most sophisticated contact center capabilities."
By deploying Syntellect's contact center solution with ShoreTel's Unified Communications system, customers can scale to thousands of agents, have the flexibility to locate their agents anywhere in their network, and develop speech-enabled, self-service solutions. The integrated solution delivers fully featured, multi-channel interaction management and includes support for voice, email, Web chat, fax and tasks in an IP contact center solution that scales to meet the needs of the large, distributed enterprise.
"With ShoreTel's products in our portfolio, Syntellect has expanded the solution capabilities it can offer its customers, and can now provide more of the total communications solution that customers are seeking. What started as an informal relationship with field-based opportunities has expanded to this formal relationship that allows both companies to leverage the power of the combined solution," said Steve Dodenhoff, president of Syntellect. "We are extremely excited about the opportunities for both companies and have been very impressed with the ShoreTel team."
About ShoreTel, Inc.
ShoreTel is a leading provider of Pure IP unified communications systems. ShoreTel voice systems provide customers with a number of key benefits, including ease of use, manageability and lower total cost of ownership than alternative solutions. ShoreTel's distributed software architecture and switched-based hardware platform extend enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. Founded in 1996, ShoreTel has achieved broad industry recognition for its technology and high customer satisfaction. For the last four years, IT executives surveyed by Nemertes Research, an independent research firm, have rated ShoreTel highest in customer satisfaction among leading enterprise telecommunications systems providers. A select, worldwide group of channel partners provide service and support. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit http://www.shoretel.com/ or call 1-877-80SHORE.
At Syntellect we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. Our success is measured by our ability to implement and continuously support solutions for our customers. With more than twenty years of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the high-technology, financial services, help desk, utilities, government, and consumer products industries.
Syntellect, a subsidiary of Enghouse Systems Limited, is headquartered in Phoenix, Arizona and has additional offices in North America and the United Kingdom . Visit Syntellect at www.syntellect.com
About Enghouse Systems Limited
Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a large diverse enterprise software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange under the symbol "ESL". Further information about Enghouse may be obtained from its Web site at www.enghouse.com.