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ShoreTel and Telstra join to deliver scalable and cost-effective IP telephony

Leading Australian telecommunications company adds ShoreTel to its Established Business Communications Offering
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SYDNEY, Australia, May 4, 2009 - ShoreTel, Inc., (NASDAQ: SHOR), a leading provider of Pure IP Unified Communications (UC) solutions, today announced plans to expand the availability of reliable, cost-effective IP technologies to businesses in Australia by joining the Telstra Business System customer program through its relationship with Aria Technologies, a national distributor for ShoreTel in Australia.

With the addition of ShoreTel to its portfolio, the Telstra Business System program offers customers of all sizes a scalable and reliable IP telephony solution that offers the industry's lowest total cost of ownership. The Telstra Business System program is unique in providing a convenient single point of contact and accountability for every aspect of communications management, including local expert support, single billing and flexible payment options.

This new relationship combines Telstra's strength as the leading telecommunications and IT services provider in Australia with ShoreTel's proven technology leadership and award-winning customer satisfaction. ShoreTel recently achieved the No.1 market-share position worldwide for small and midsize enterprises using its UC desktop application, ShoreWare® Call Manager, according to a study by the Synergy Research Group, entitled 'Q4 2008 Collaborative Applications Market Shares.' The study also ranked ShoreTel sixth in market share for UC desktop units in large enterprises worldwide.

Under the Telstra agreement and through the distribution relationship with Aria Technologies, ShoreTel has access to over 780,000 small and midsize business customers. Furthermore, there are another 1500 potential customers in the large Enterprise and Government sectors for whom ShoreTel would also present an attractive solution. ShoreTel's ability to scale quickly and easily, and across multiple locations, makes it an ideal solution for businesses and organizations of all types and sizes.

ShoreTel joins the Telstra Business Systems program after Aria Technologies, a major supplier to Telstra Business Systems under the Telstra brand, recommended ShoreTel because of its high levels of customer satisfaction, system performance and cost-effectiveness. Aria's expertise and experience in delivering IP telephony products further extends ShoreTel's commitment to delivering proven business communications systems to the Australian market, and globally.

"In a time of economic uncertainty, ShoreTel's solution is not only reliable and scalable, it also offers the lowest total cost of ownership for businesses of all sizes," said Vasili Triant, managing director of ShoreTel South East Asia. "Like Telstra, ShoreTel is fully committed to quality, innovation and customer service. It is a natural choice for inclusion in the Telstra Business System program. The popularity of the ShoreTel UC system continues to grow in Australia and around the world as a cost-effective and proven IP-based solution."

Commenting on the signing of ShoreTel to the program, Sarah Palmer, Director of Converged IP Solutions in Telstra Business said, "Our organization looks forward to offering the world class capabilities of ShoreTel to our very discerning SMB customers. It will address the unique and complex requirements that small corporates in our 20 to 200 employee segment demand."

ShoreTel has been gaining increased international awareness as the monolithic communications giants falter, and it captures global market share-becoming the UC solutions provider of choice for many forward-thinking organizations. ShoreTel has been recognized by research firm Nemertes as the 'Best VoIP Provider' for five years in a row, and recently appointed Vasili Triant as managing director for ShoreTel South East Asia to lead the company's expansion into the enterprise sector in Australia and the region.

About ShoreTel, Inc.

ShoreTel Inc., (NASDAQ: SHOR) is a leading provider of Pure IP Unified Communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit or call 1-877-80-SHORE.

About Aria Technologies

Aria Technologies is a leading Australian distributor of some of Australia's most popular communication solutions including LG-Nortel and ShoreTel. Aria's philosophy is to broaden our product and solution portfolio and continue to evolve our distribution model ensuring we meet the changing needs of the Australian market. The company was founded in January 2000 and is an innovative provider of sales, marketing, technical and logistics support to its 160 plus channel partners. Aria Technologies is supplier of Australia's Number 1 selling system in the 0-100 equipped end market and also supplies systems to Australia's largest carrier Telstra, under the Telstra brand. Visit:

About Telstra

Telstra is Australia's leading telecommunications and information services company and offers a full range of services and products in telecommunications markets throughout Australia. It is one of Australia's top 10 listed companies with 1.6 million shareholders and a Fortune 500 company. Our major strength in providing integrated telecommunications services is our vast geographical coverage, provided through our fixed and mobile network infrastructure. Telstra's integrated Next IP™ and Next G™ networks are core to our network infrastructure and offer enterprise and government customers world-class network-based solutions that are fundamentally changing the way we communicate, work and conduct business. Telstra's excellence in technological innovation was rewarded with the "Next Generation Network Service Provider of the Year" award at the Frost & Sullivan Asia Pacific ICT Awards in June 2007, and the "Innovation Mobility Award" for our Next G™ network rollout at the 2007 ACOMMS Awards.

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