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ShoreTel Appoints Donald Joos as Vice President of Global Services

Industry veteran will be responsible for global services model to fuel profitability and growth
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SUNNYVALE, Calif., April 11, 2010 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated unified communications, today announced Donald Joos will be joining the company as vice president of global services. Reporting directly to ShoreTel CEO, Peter Blackmore, Joos will play a critical role in the continued expansion of ShoreTel’s world-class service to customers and partners around the world.

Joos comes to ShoreTel from Avaya, where he spent nine years as a company vice president – leading the teams for channel transformation, integrations and global customer satisfaction, North American services, global implementation, and global customer care centers. In his most recent position, Joos defined, developed and deployed strategic initiatives to advance the company’s go-to-market model, including the successful integration of Nortel Enterprise Solutions. He has been recognized for his proven track record of building and transforming businesses through innovative growth plays, and brings a wealth of strategy, operations and execution experience to ShoreTel.

“Throughout his career, Don has been a driving force in global service and operations,” said Peter Blackmore, ShoreTel president and CEO. “He will be our customer satisfaction champion, and our customers, partners, employees and shareholders will all benefit from his rare ability to drive business and financial strategies from vision to reality.”

Joos will be relocating to Austin, Texas, with his family, where he previously helped build an e-commerce start-up. As the latest addition to ShoreTel’s Austin services hub, Joos will be leading the global services team and helping the company continue its industry-leading growth.


About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit or call 1-800-425-9385.

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