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ShoreTel Receives 2013 IP Contact Center Technology Pioneer Award from CUSTOMER Magazine

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SUNNYVALE, Calif., May 22, 2013 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications, and mobile UC solutions, announced today that TMC has named ShoreTel Enterprise Contact Center as a recipient of a 2013 IP Contact Center Technology Pioneer Award from CUSTOMER magazine, the leading publication in the CRM, call center and teleservices industries since 1982.


ShoreTel Enterprise Contact Center easily connects internal and external customers to the right agent at the right time, resulting in lowered costs and an improved customer experience that helps to transform a contact center into a revenue center.


“Through complete unified communications integration from ShoreTel, call centers can now achieve single call resolution with functionality that lets agents effectively communicate both externally and internally using voice, Web chat, email, instant messaging and video,” said Pejman Roshan, vice president of product management at ShoreTel. “Our customers recognize the power of our enterprise contact center solution to improve productivity and boost customer satisfaction, and we’re pleased the editors of CUSTOMER magazine have recognized this as well.”


The prestigious IP Contact Center Technology Pioneer Award honors companies that have produced innovative, ‘Best in Class’ IP contact center solutions in the last twelve months.


“Technology is absolutely essential to managing a successful, efficient call center,” said Rich Tehrani, CEO, TMC. “This award recognizes those companies that have truly advanced contact center technology in the last twelve months thereby distinguishing themselves as industry leaders.


“TMC is pleased to honor ShoreTel with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications,” continued Tehrani.


Winners of the IP Contact Center Technology Pioneer Award will be published in the July 2013 issue of CUSTOMER magazine. For more information please visit


About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit or call 1-800-425-9385.

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