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ShoreTel recognized as fastest growing IP PBX company worldwide by Infonetics and Synergy

ShoreTel IP line shipments nearly doubled between CY'04 and CY'05
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SUNNYVALE, CA, February 21, 2006 - ShoreTel, Inc. today announced it is the fastest-growing enterprise IP PBX company worldwide, a fact soundly confirmed by two independent studies recently published by Infonetics and Synergy Research.

Both studies show ShoreTel's growth significantly outpacing that of all other IP PBX vendors, including Cisco, Nortel, Avaya, and Mitel. The Infonetics findings have ShoreTel increasing shipments of IP voice lines by 91% in 2005, compared to 46% for Cisco. Multiple independent studies showed that ShoreTel was growing at the same blistering pace a year ago.

"Clearly, ShoreTel is growing at a sizzling pace in a hot market," said Matthias Machowinski of Infonetics. "ShoreTel continues to expand at twice the market rate, an impressive feat."

According to Synergy Research's latest report, ShoreTel leads the pack in growth from CY 2004 to CY 2005 with 90%, followed by Cisco at 71%, and 3COM at 41%. "As the IP PBX market moves full steam ahead, ShoreTel is out in front with its annual growth rate," said Synergy president and CEO, Jeremy Duke.

The Infonetics and Synergy findings coincide with those of a new enterprise VoIP user survey by Nemertes Research, in which ShoreTel clobbered Cisco, Avaya, and Nortel for the third year in a row in all categories: cost/value, technology, ease of implementation and troubleshooting, management tools, customer service, performance, solution experience, product features, and channel partner expertise.

John W. Combs, ShoreTel's CEO, explained the study results. "Our focus on customer satisfaction and superior product architecture has allowed us to win larger customers and rapidly expand our channel partner base. These new reports verify that we are on the right track."

About ShoreTel, Inc.

ShoreTel is the fastest growing IP PBX company worldwide and the leader in customer satisfaction. The company has shipped its groundbreaking solutions since 1998 and continues to outpace the rapidly expanding VoIP market with technological advances and sales that are doubling year over year. ShoreTel voice systems are designed to make businesses smarter, setting new standards for usability and manageability while reducing telecommunications costs. A uniquely distributed architecture extends enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. A select, worldwide group of channel partners provide top-notch service and support. For more information, visit or call 1-877-80SHORE

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