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How Can We Help?Ensuring Continuity for Your Business Communications

For most businesses, a phone system is mission critical. At ShoreTel, we take that seriously. From IP phone services and unified communications solutions to our Summit voice and SMS platform, ShoreTel solutions are designed for maximum uptime and redundancy at the infrastructure and application levels to ensure clear, reliable communications.

ShoreTel’s IP phones and unified communications solutions are designed, integrated and tested for reliability throughout our product development and delivery processes. With ShoreTel Connect ONSITE, our distributed, virtualized architecture and N+1 redundancy means that if a failure were to unexpectedly occur somewhere within your communications or network infrastructure, essential businesses communications would continue without issue.

ShoreTel Connect CLOUD phone services are delivered through our robust cloud architecture, designed with redundancy at every level of our data center, network, storage, compute virtualization and application levels. And with guaranteed Service Level Agreements and 99.999% availability, you can be confident that you’re getting a solution that “just works”.

For businesses looking to build custom voice and SMS applications or create deep API-based integrations, our Summit platform provides the ultimate in continuity. As a full Communications Platform as a Service (CPaaS) solution, all applications built on Summit are seamlessly scaled, supported and managed by ShoreTel’s redundant platform architecture to ensure you and your customers don’t skip a beat.

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