Today, customer service expectations are higher than ever. Customers expect to interact with your business in ways that are accessible, convenient and most of all, simple. But as the boundaries between B2B and B2C continue to blur, customers of all kinds are demanding the same effortless, always-available, personalized experiences.
With our integrated ShoreTel Connect Contact Center solution, you can easily extend your business phone system to connect customers to the right contact center agent, right away while automatically tracking and integrating customer interaction activities along the way.
Our flexible call center software provides powerful features like queue management, supervisor dashboards, an intuitive agent interface and more to help to accelerate resolution times and deliver greater business insights for management. Plus, ShoreTel contact center solution offers the same freedom of choice as our IP phone systems - available as cloud contact center, onsite contact center or a hybrid deployment – making it easy to increase agent productivity and delight customers.
If an off-the-shelf call center solution doesn’t fully address your needs, ShoreTel Summit gives you the power to build custom voice and SMS apps to support your ideal customer experience. Summit’s rich development library and voice and SMS APIs make it possible for you - or the Summit Solution Partner of your choice - to build apps, such as automated appointment reminders, customer feedback surveys, multi-level IVRs and more that make interactions simple for your customers.
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