Jasper Engines Case Study
Mitel’s VoIP solution gave Jasper Engines the horsepower it needed at a cost savings of $216,000 a year
Less expensive to buy new
Upgrading an aging Mitel system was nearly as expensive as replacing the entire solution with Mitel unified communications. Lower TCO made Mitel even more attractive.
After 30 years, it was time to reassess telephony needs
After acquiring a company that had recently retired an old PBX system in favor of a Mitel phone system, Jasper Engines decided to take a hard look under the hood of its aging Mitel system. The system needed an upgrade, but its $800,000 price tag prompted Julia Flynn, director of IT, to explore other options.
While comparing the expense of upgrading Mitel to purchasing a new Mitel VoIP system, Flynn ascertained that the costs to move to Mitel’s phone system were in the same ballpark. And the long-term ramifications, such as saving $216,000 year in operating costs, made a rip-and-replace even more affordable.
“We started looking at the Mitel VoIP phone system because we recently acquired a company that had already made an investment in Mitel. Another reason that we focused in on Mitel was because the company is constantly staying in the forefront with updates to the switches. They stay current and there’s not that big technology gap over time, so that figured into our decision-making process,” says Flynn.
Mitel offers more flexibility, training options, and a streamlined invoicing process
On a day-to-day basis, Mitel gives Contact Center supervisors the ability to make changes to groups as needed. For example, if extra call coverage is needed, it’s easy to assign a temporary person to the overloaded group.
Supervisors use the Quiet Whisper feature for multiple purposes. “We use the Quiet Whisper for overall listening and monitoring. Some calls are recorded, and we use those for training new hires, as well as call monitoring,” explains Flynn.
For Flynn, the Mitel invoicing process makes life much simpler. “We get one invoice and we pay that one invoice for fees and other items. With our Mitel system, it was much more spread out and convoluted. It was hard to know how much you were really paying and what you were paying for,” explains Flynn.
Mitel support and cost savings keep Jasper Engines running smoothly
Mitel service and support are getting high marks across the board. “We don’t have any complaints and we receive good technical support. You don’t have to go through layers and layers and layers until you finally get somebody who knows what they’re talking about.
It’s a pretty fast journey and that’s critical,” says Flynn. “As far as the phone system itself, it’s really solid. We were concerned about it hitting our network pretty hard, but it hasn’t. It’s exactly what we thought it would be, so we’re happy with that.”
“OUR OLD PHONE SYSTEM TOOK A WHOLE LOT OF EFFORT TO GET FROM POINT A TO POINT B. I THINK IF ANY COMPANY WAS LOOKING TO UPGRADE THEIR PHONE SYSTEM AND WAS LOOKING AT HOW COMPLEX IT WAS OR IS, I THINK THAT’S ONE OF THE NICE THINGS ABOUT THE SHORETEL. THERE’S A LOT TO IT, BUT IT’S REALLY A SIMPLE DESIGN.”
Julia Flynn, Director of IT
The simplicity of the system is also a welcome change. “Our old phone system took a whole lot of effort to get from point A to point B. I think if any company was looking to upgrade their phone system and was looking at how complex it was or is, I think that’s one of the nice things about the Mitel. There’s a lot to it, but it’s really a simple design,” concludes Flynn.
Future plans include implementing redundancy in the Call Center.
With a 30-year-old faltering Mitel system, Jasper Engines needed to upgrade or replace its solution. Transitioning 1,200 extensions on a hardware-based system was proving to be a time-consuming and daunting task.
Within hours, Jasper Engines deployed Mitel’s unified communications VoIP system and 1,200 Mitel desk phones throughout more than 40 distribution branches.
- Elimination of unnecessary lines and licenses
- Lower TCO
- Cost savings of $216,000 a year
- ROI within five years