Monheit Zongolowicz Frisch Case Study
Mitel allows firms, even smaller ones, to easily add enterprise features such as Mitel Scribe and Fax
Old system lacks necessary features
Prior to choosing Mitel, Monheit Zongolowicz Frisch, CPAs LLC, (MZF) was using older Alcatel-Lucent Technology products via a T-1 line between offices. Users wanted more sophisticated features.
Find an affordable system with sophisticated features
MZF was at a crossroads. As its Alcatel-Lucent Technology system aged, the motherboard was failing and users wanted modern features such as direct dial extensions and voice-mail capabilities. The firm looked at Cisco and Alcatel-Lucent products. At the end of the evaluation, price and feature sets made the Mitel solution the most attractive choice.
“At the time, our internal office communications were less than ideal. So, in the beginning, we decided to test the product and implement the Mitel solution in our Sun City West office. Six months later we bought another switch and tied the two offices together. Now we all have directdial extensions, which makes our lives easier,” says Gary Frisch, CPA, partner and IT decision maker at Monheit Zongolowicz Frisch, CPAs PLC.
Cloud-based Mitel Scribe and Mitel Fax hybrid services enable higher productivity
Hybrid service Mitel Scribe transcribes voice messages so users can read them via email. Mitel Fax enables employees to send and receive faxes via email from their mobile devices. Mitel Scribe hybrid service offers incredible convenience. Users no longer have to strain to listen to voicemails when in noisy environments. Even better, they can check their messages while in meetings, without disrupting others, and the text files can be forwarded or added to our document management system for long-term reference,” explains Frisch.
Both services make it easier and more practical to work remotely, which saves employees and MZF partners’ hours of unproductive commute time. For Frisch, the additional revenue generated by the ability to bill an additional hour and a half a day, approximately 50 times a year, quickly adds up. Mitel Scribe and Mitel Fax hybrid services also leverage the firm’s current investment by adding new functionality with no additional capital expenses.
“With Mitel Fax and Mitel Scribe hybrid services, there was very minimal training required. Once the application was set up correctly, it was a matter of simply checking a couple of boxes for that user, and then employees get their messages transcribed automatically. The Mitel Fax product setup is just slightly more involved. To send a fax, you type in the fax number and it just works,” comments Frisch.
The cloud model enables smaller firms to affordably deploy robust features
Mitel hybrid services Mitel Scribe and Mitel Fax are delivered as pay-as-you-go services and require no upfront hardware investment. “When you look at the ease of setup, the ability to easily add or remove users and pay a reasonable flat monthly fee, without a big commitment or investment, it’s a win-win situation,” says Frisch.
Mitel also makes a lot of sense for a smaller firm such as MZF because of its expandability and manageability. As the MZF firm grew, Mitel has made it easy to add phones, change extensions, reprogram, and switch phone assignments, without requiring an IT professional. Deploying the fax product was a similar experience. MZF no longer needs to pay a third party to add the fax numbers. With Mitel, IT simply signs up users and chooses fax numbers on the Mitel Connect system, and it’s good to go.
“WHEN YOU LOOK AT THE OVERALL PACKAGE THAT SHORETEL DELIVERS, SUCH AS THE TOTAL COST OF OWNERSHIP, SPECIFICALLY THE PRICE OF THE SYSTEMS, THE SUPPORT OF THE SYSTEMS, THE EXPANDABILITY OF THE SYSTEMS—I THINK THEY’RE ALL STRONG BENEFITS IN SHORETEL’S FAVOR. I WOULD RATE SHORETEL PRODUCTS A 9+ OUT OF 10.”
CPA, Partner and IT Decision Maker
Monheit Zongolowicz Frisch
Security and flexibility have MZF planning to move its entire operation to the cloud
In the future, MZF is considering moving more applications to the cloud, including those currently running on its on-site Mitel server, as well as its tax software, document management, practice management, and billing systems. The firm finds the cloud model interesting for a variety of reasons. Reducing costs and the need for infrastructure management are at the top of the list. Fears about data security in the cloud are not an issue.
“In our office, we have server racks, and everything else, all locked up. And one could ask the question: Is that more secure than my data in the cloud? Can I trust someone else to watch over my data? I personally believe Mitel server systems are probably more secure than anything we, as a small company, could implement in our office. For a smaller firm, it’s somewhat unreasonable and unrealistic to think that we could afford the same level of security as Mitel provides,” comments Frisch. MZF rates Mitel products a 9+ out of 10
MZF applauds Mitel for providing products that are safe, reliable, and well built. “When you look at the overall package that Mitel delivers, such as the total cost of ownership, specifically the price of the systems, the support of the systems, the expandability of the systems—I think they’re all strong benefits in Mitel’s favor. I would rate Mitel products a 9+ out of 10,” says Frisch.
“At MZF, we go above and beyond for our customers so that they have peace of mind and can sleep at night. And we’ll do whatever it takes to ensure that they’re happy and satisfied with our services. And at the end of the day, I believe that is ultimately Mitel’s philosophy, which makes them a very good partner,” concludes Frisch.
“WHEN YOU LOOK AT THE EASE OF SETUP, THE ABILITY TO EASILY ADD OR REMOVE USERS AND PAY A REASONABLE FLAT MONTHLY FEE, WITHOUT A BIG COMMITMENT OR INVESTMENT, IT’S A WINWIN SITUATION.”
Founded in 1971, financial services firm Monheit Zongolowicz Frisch, CPAs LLC, (MZF), operates a wealth and tax management practice from two Phoenixarea offices. The firm needed a communication solution that would allow it to work transparently from any location.
Using a Mitel VoIP system, along with Mitel Scribe and Mitel Fax hybrid services, allows MZF employees to receive and place calls on desk and mobile phones, as well as receive faxes and voicemails on email, regardless of the employee’s physical location.
- Single, transparent, unified platform
- Enterprise-strength security
- Flexibility of cloud-based applications
- No upfront investment